Warranty Request
Fill in the form below to register your warranty claim. You will receive a protocol number by email.
Já conhece as diretrizes e possui os dados em mãos?
Preencha diretamente o formulário técnico com os dados da peça, nota fiscal e fotos.
How It Works
Entenda o fluxo completo desde o preenchimento da solicitação até o laudo pericial final.
1. Initial Request
Access the online warranty claim form. Keep your purchase invoice and vehicle information (model, year, plate, km, chassis, and engine number) at hand.
2. Preliminary Review
Our technical team reviews the submitted data. Correctly filling in all fields prevents refusal during this initial verification stage.
3. Shipping Authorization ('SG' Code)
Upon approval, you will receive an official 'SG' Authorization document within 5 business days. Do not ship products before receiving this code. Unauthorized shipments will be refused.
4. Detailed Technical Inspection
Once received at our distribution center, Morelate or the manufacturer will perform a thorough technical analysis to ascertain defect cause.
Invoicing Requirements for Warranty Shipments
When dispatching parts for warranty inspection, issuing a Warranty Return Invoice with proper tax details and SG code is strictly required.
Companies Located in SĂŁo Paulo State
Highlight taxes matching original purchase invoice.
Companies Outside SĂŁo Paulo State
Highlight taxes matching original purchase invoice.
Non-Issuers (Individuals / Exempt Taxpayers):
Consult your accountant regarding state-specific procedures for return shipments.
Additional Information Field:
Mandatory note: 'Warranty return regarding original purchase invoice no. [INVOICE NUMBER] and SG Authorization no. [SG CODE]'.
Morelate Distribuidora de Auto Peças Ltda
00.324.954/0001-20
IE: 114.739.529.117
Rua Sargento Rodoval Cabral Trindade, 160
Parque Novo Mundo — São Paulo/SP — CEP 02190-090
Shipping, Packaging and Delivery Rules
Freight Costs:
Shipping costs for items under warranty evaluation are solely the responsibility of the sender. Morelate does not accept collect shipments.
Package Labeling:
Each parcel must be clearly labeled with your assigned 'SG' Authorization Code.
Warehouse Reception Gate Policy:
Our receiving facilities are strictly instructed to reject packages lacking visible 'SG' Authorization documentation.
Friday Deliveries:
We do not receive deliveries on Fridays. Packages arriving on Friday will be rejected at the gate.
Warranty & Returns Terms and Conditions
Morelate cares deeply about product quality and customer satisfaction. We work with the highest quality automotive products adhering to strict industry standards. Please review our detailed return policy below:
Refusal at Delivery
Upon receipt of your shipment, inspect all items. If you notice any of the issues below, refuse receipt immediately:
- Products damaged during transportation.
- Missing accessories or components.
- Product does not match the purchase order.
- Missing invoice (NF-e).
In this case, sign the refusal on the reverse side of the invoice stating the reason.
General Return Conditions
If you received an item different from ordered or are dissatisfied, you may request a return subject to the following:
- The product must not show any signs of use, application, improper mounting, or modification (such as painting).
- The product must strictly be in its original packaging.
- Shipping costs and responsibility resulting from the return vary depending on the return reason.
Deadlines, Shipping Guidelines & Approvals
To proceed with a return, adhere to the following legal and operational guidelines:
- 7-day legal deadline: The maximum deadline to request a return due to withdrawal is 7 days as defined by law. Morelate will seek a swift resolution.
- Discrepancy notice within 7 days: Goods with brand, model, or side discrepancy must be reported within 7 days. Beyond this period, returns will not be accepted.
We do NOT receive shipments or goods on Fridays.
Shipping of returned goods may only occur after written authorization from our returns team via email.
In case of delivery refusal at the facility or following technical inspection, we will notify you by email. Please await formal review before taking action!
Reasons for Immediate Return Without Analysis
Morelate will reject and return shipments immediately if any of the following occur:
- Tampered or incomplete items (signs of disassembly or missing components).
- Shipments sent freight collect (to be paid by Morelate).
- Invoices with divergent tax information (different CNPJ/tax ID or incorrect registration data).
- Incorrect CFOP fiscal code on invoice.
- Divergence in item quantity between invoice and package.
- Absence of 'SG' authorization code on invoice or parcel.
- Deliveries attempted on Fridays.
Warranty Claim Resolution
Once the technical report is finalized, claims proceed under the following guidelines:
Approved Claim / Commercial Courtesy:
- • Item Replacement: Morelate ships a brand new identical product, with return freight covered by us.
- • Financial Credit: If the item is out of stock, credit is granted upon issuance of a Credit/Return Invoice (NFD).
Denied Claim (Negative Technical Finding):
If failure resulted from improper mounting, misuse, or tampering, the original item is returned accompanied by a detailed engineering report.
Morelate Group Warranty Policy
Commitment to quality adhering to consumer protection legislation and heavy-duty automotive standards. Morelate establishes its warranty policy in strict compliance with consumer laws and industry standards. All catalog items are rigorously selected.
Legal Warranty Period:
The legal warranty period is 90 calendar days from invoice issue date.
Warranty Coverage Exclusions:
- • Improper installation or mounting performed by unqualified technicians violating manufacturer manuals.
- • Misuse, operational overloading, or application beyond engineered specifications.
- • Modifications, alterations (such as painting or welding), or tampered serial numbers.
- • External damage caused by collisions, fluid contamination, electrical spikes, or incorrect lubricants.
- • Normal wear and tear from continuous operation or lack of recommended preventive maintenance.
Acknowledgment and Guidelines Confirmation
Ensure you have gathered purchase invoices and vehicle specs, and understand the CFOP 5949/6949 rules and SG Code requirement.
Envio de formulários monitorado pelo setor de qualidade e garantia Morelate.